A PRACTICAL Audi GUIDE
Blurry corners, glare, expired documents, and mismatched names are common reasons an identity check takes longer.
Prepare the document carefully, submit it through Audi, and keep the case reference while the review runs.
For live dates and account-specific rules, use the current page in Audi.
THE DETAILS
Read the accepted document list before you take a photo. Check the expiry date and the spelling of your name and birth date against the account.
Use only your own valid document. Borrowed or altered images can fail the review and lead to a more serious account issue.
Place the document on a plain surface under even light. Keep the entire border in view and avoid glare across the text or portrait.
Inspect the full-size photo before uploading. If the date, name, or security marks are hard to read, take another image.
Open the identity form from your signed-in Audi account. An unexpected chat or social message is not a safe place to send document photos.
Once you submit, save the receipt and review estimate. Repeated uploads can complicate a case already in progress.
A rejected file may need a new photo, a different accepted document, or a correction to account details. Read the reason first.
If the notice is vague, quote its wording and case reference to verified support. Ask what to fix before sharing more sensitive files.
PUT IT INTO PRACTICE
Read the accepted document type, format, size, and expiry rules.
Match name and birth details before taking the photo.
Choose even light, display all edges, and avoid glare or filters.
Upload via the verified Audi identity review page and keep confirmation.
Allow time for review or respond to the precise rejection reason.
IF YOU GET STUCK
Blur, glare, compression, or cropped edges can hide needed details.
A spelling, name order, or birth-date difference can stop review.
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